Refund policy

We have a no return policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If damage or incorrect item is received, please take photos that accurately display the issue and send it to dillyjoeroasting@gmail.com with an explanation and we will determine eligibility for a refund. Do not return the item. Either use it or discard it.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
No exchanges

European Union 14 day cooling off period
No international shipping

Refunds
Refunds will be offered upon acceptance by the owner. If the owner does not wish to issue a refund, then no refund will be made. If the owner genuinely made a mistake and recognizes the mistake as valid than the owner will pass judgment on the validity of the mistake and decide whether to accept the refund. Any and all transactions can be classified as not being eligible for a refund based on the sole discretion of the company owner. Thank you for your understanding.